Shipping & Delivery Policy

Overview

Livanto Green partners with leading logistics providers to deliver EV charging hardware safely and efficiently across India. Every shipment is carefully inspected prior to dispatch to ensure that your equipment reaches your site ready for installation and commissioning.

Processing & Dispatch Timelines

• Order processing begins immediately after payment confirmation or purchase order approval.
• Standard dispatch window for stocked DC fast chargers is 1-7 business days.
• Large-volume or custom deployments may require additional lead time; our team will confirm timelines in advance.
• We provide proactive updates throughout the preparation and dispatch stages.

Shipping Coverage & Modes

We offer nationwide shipping coverage with tailored logistics for each deployment scale:

• Door-to-site delivery across all major Indian cities and industrial zones.
• Specialized handling for heavy-duty DC chargers using secure palletized transport.
• Coordination with project stakeholders for timed deliveries and crane/offloading support when required.

Shipping Charges & Insurance

Shipping charges are calculated based on shipment size, weight, and destination. A detailed quote is shared along with your commercial proposal to maintain transparency.

• Comprehensive transit insurance is included on all hardware shipments.
• Additional on-site handling or storage costs (if any) will be communicated ahead of delivery.
• Customers may also arrange their own logistics; our operations team will coordinate handover schedules.

Delivery Acceptance & Inspection

• Please inspect the shipment for any visible damage at the time of delivery and notify the logistics partner immediately.
• Document any discrepancies on the delivery note and inform Livanto Green within 24 hours for swift resolution.
• Retain all original packaging until installation is complete to facilitate any potential claims.

Tracking & Support

Once your hardware leaves our warehouse, you will receive shipment tracking details and a dedicated point of contact for logistics coordination.

• 24/7 support is available for critical deliveries or after-hours reception.
• Our installation team can be aligned with the delivery schedule to minimize downtime.
• In case of delays due to force majeure, we will share revised timelines and mitigation plans promptly.